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If you are not 100% satisfied with your ZunnyDāz eyewear, you can easily return or exchange them within 14 days of purchase for non-prescription products.
Returns must be unworn, in the state you received them, and in the original packaging. Returns will be processed within 2-3 weeks of receiving them. Please note that items purchased during a sale or from our sale page are not eligible for RETURN or EXCHANGE.
Visit our Returns Center to learn more about setting up your return.
Before you start your return, here's a few things you need to know.
Only items purchased in the last 30 days for non-prescription products and within 14 days from delivery for prescription products are eligible for returns Items purchased on our sale page or during a sitewide sale are not eligible for returns Items must be unworn (a quick try on is fine of course) A return fee of $6 will be removed from your refund Returns must be sent back within 30 days of your request
Our warranty extends to 1 year from the purchase date to cover all manufacturing defects.
Warranty does not cover scratches, stretching of the frames due to misuse, accidental damage caused through general use, or the loss of screws due to neglect.
If you believe that you have an issue that is covered under our one year warranty, please contact us via email at firstname.lastname@example.org with a description of the issue and photos of the glasses if possible.
Please note that discount codes cannot be applied to the following items:
-Prescription frames, lenses, or upgrades
-Blue Light Collection
If you need to update or cancel your order, please contact us immediately. We try to process orders very quickly, and once our warehouse has processed your order we can no longer make changes to or cancel your order.
We do not have the ability to add items to your order once it has been placed. Please place a new order with the items you want to purchase.
It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at email@example.com and we will gladly give you an update or determine the status of your package.
Please allow 24 hours from the time of delivery for your tracking to update. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.
It's our duty to process your order and ship it to you with tracking. If your order has been delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or DHL to locate your shipment.
That being said, please allow 24 hours from the time the package is marked as delivered for final delivery to occur. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.
We pack and ship most orders within 24-48 hours of you placing them. Our warehouse is open Monday through Saturday and is closed all Sundays and National Holidays.
You will receive an automated email with tracking information on the evening that your package is shipped.
In the USA we offer USPS Express 1-3 Day and UPS Next Day. Please note, these services sometimes requires a signature upon delivery.
Internationally we offer DHL Express. This service varies from next day to one week depending on location. Please account for customs/border delays when ordering. DHL requires a signature upon delivery.